»Not Letting Me Log In

Discussion in 'Help related questions' started by CosmicLion, May 19, 2019.

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  1. CosmicLion

    CosmicLion Newbie Member

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    This is really quite simple (or complicated rather)

    I joined this server today and went on the server, saw the login thing and was confused. I took a few steps backwards and figured I'd have to make an account on here so I did. I make sure I remember my password for the login yet when I join the server, I still can't log in and it keeps saying "Wrong Password".

    I've searched on the forums and they keep giving the same advice but it doesn't work for me even if it worked for others.

    I'm at a complete standstill and am utterly confused.
     
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  2. Xeph

    Xeph Big Mood Member

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    Hello @CosmicLion,
    Apologises for the late response, been very busy with IRL responsibilities.
    This issue tends to occur sometimes, it's probably ideal to ask for a password reset and start over again.

    To get your password reset, please make a support ticket here

    Press Submit New Ticket
    Department; Forgotten Server Password


    You must await for myself or other external Head-Admins to help you reset your password, and here is a link for useful password tips when you are able to join back onto the Network - click here

    TIP: Do not bump up your support ticket - they are dealt with OLDEST FIRST so bumping up the ticket will equal it as 'new' and you'll be waiting a longer duration for a response.


    If you require anymore assistance or if you have any questions or queries, feel free to message me on Forums or on the GuildCraft Discord here.
    I will leave this unlocked if you have any more questions or queries.


    ~ xeph xo
     
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