no one replied to my support ticket even after a year i just wanted to play guildcraft again after so long ;-; Edit: "staff has a life too" is not an excuse for not replying after a year
*Guildcraft player complains in thread* Typical Guildcraft Admin : Please be patient owner has life too Typical Guildcraft Player : haahahah cyka blyat owner sucks Owner :
https://www.guildcraft.org/support/forgot-password.5895/ sorry if i came off as rude, im just mad that i didnt get a single reply
Apologies for the long wait, if this happens again don't hesitate to bump the support ticket. Regards, Dan
sometimes it takes weeks for a stupid password change, worst support team i've ever seen or dealt with, took a month to get unbanned for chargeback back in 2016, unban appeals takes 2-5 days too
It’s because there is no actual system for dealing with tickets. It’s upper staff + aXed. aXed (and maybe Elise) is the only one who can deal with purchase-related tickets. Other than that, it’s the heads who 1. have the permissions to view and reply to support tickets and 2. who actually want to. Permissions for support tickets are inconsistent, and nothing is done to encourage the people who can to do so. Also, the system used for password resets is a separate system all together, and as you can guess, permissions for that is also inconsistent.
