Sorry for the pam posts lately. I don't want too but I've found out my brother isn't banned he can successfully got on the server but I can still. ALSO my support ticket hasn't been responded or whatever the admins do with it. This is my first support ticket ever so I don't know how long it takes so im just checking in to be sure.
All the support tickets will be reviewed as soon as the admins has enough time for that. Just be patient I hope you'll receive yours answer soon.