»Starting playing after a long hiatus, where is my Donator rank?

Hello,

Started playing on this server around 2013/2014 and had bought a Donator rank back then. Now I had the urge to play minecraft again and log in to the server and my Donator rank is gone. The account I used back then is ''teunkoerts''. I changed my name to ''teunko'' and didn't have the rank. I logged in with cracked account ''teunkoerts'' and didn't have the rank either, and had to register again.

I thought these ranks were a lifetime thing, a 5 euro product is not something you just remove from someone's account.

So I am wondering if it is possible to roll my Donator rank back? What do I need to do to proof it was me etc.
I hope a mod/admin can help me.

 

Hello @teunko

Go to this link here : https://www.guildcraft.org/support/

And open a support ticket under the department of store/purchase related issues. Then explain your story from start to finish properly.

You will receive a reply soon and a Head Admin will help you. However you must be patient till the ticket is answered.

Good luck