»My Rank LOST? (help pls)

Can anyone help me i brought an elite rank in july 25th (I EVEN HAVE THE EMAIL) i brought the rank on faction org! I tried do /redeemperks but didit work ! PLS HELP! And also i havent been online for 3 monthes because my laptop broke! PLS REPLY

 

contact an admin from fac best if you contact a head admin because they know more on what to do

 

oh thanks i did that but couldnt find one ;P (im so sad right now;( )

 

i just realised
there is a glitch in my name where how i have no caps in leox, well there are caps when i join fac black (LeoX